Model Number MODEL 250 |
Device Problem
Charging Problem (2892)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Date 04/02/2014 |
Event Type
malfunction
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Event Description
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It was reported that the physician's handheld is not holding a charge.A new programming tablet was provided to the physician and the handheld was returned to manufacturer for analysis.Analysis is underway, but has not been completed to date.
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Manufacturer Narrative
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Device failure occurred, but did not cause or contribute to a death or serious injury.
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Event Description
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Analysis of the handheld was completed on 05/12/2014.No anomalies associated with the main battery were identified during the analysis.During the analysis it was identified that some of the sync cable connector leads were damaged and that some of the solder connections between the sync cable connector leads and the handheld pcb were cracked.Because of the damage, the handheld was unable to receive power from the ac adapter.The cause for the damage to the connector and solder connections is most likely associated with mishandling of the device as it appears the connector detents are not being compressed when removing or manipulating the serial data cable, thus placing an extensive amount of force on the pcb and attached cable receptacle.No other anomalies were identified.Analysis of the flashcard was completed on 05/12/2014.No anomalies associated with flashcard software or databases were identified during the flashcard analysis.The flashcard and software performed according to functional specifications.
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Search Alerts/Recalls
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