Customer confirmed that the smell did not affect anyone in the lab and no laboratory personnel have sought medical treatment.Customer had been asked to contact their facilities management immediately and removed the printer from the lab area to a location where it was not a hazard to personnel or the facility.Neither siemens field service engineer (fse) nor customer could confirm when or who installed the lexmark t420 printer on clinitek atlas ((b)(4)).The printer (lexmark t420) has been replaced with new siemens authorized printer (lexmark 310dn).System is fully functional on departure.Please note: 1.The model of the printer (lexmark t420) is not a siemens authorized printer for the clinitek atlas.2.The issue was with the printer (lexmark t420) and not the instrument (clinitek atlas).Instrument is performing as intended.
|