Device Problems
False Negative Result (1225); Device Operates Differently Than Expected (2913)
Patient Problem
No Known Impact Or Consequence To Patient (2692)
Event Date 02/18/2015
Event Type
malfunction
Event Description
Customer reported negative qc failing and lamina leaking.
Manufacturer Narrative
Customer stated their instrument failed negative qc.An iris field service engineer (fse) found evidence of a leak at the top of the pipette and replaced the pipette assembly.The fse ran qc and observed normal operations.There were no reports of erroneous result generated or reported out and no injuries reported.