It was initially reported that on (b)(6) 2015, both head restraints on the autopulse platform were damaged, the housing of the platform was cracked and the load plate screws were missing.No adverse patient sequelae was reported.No further information was provided.The autopulse platform was subsequently returned to zoll for investigation.During investigation, the lcd of the autopulse platform was distorted upon power up.Although the customer did not report this, a distorted display is considered a reportable malfunction.
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The autopulse platform in complaint was returned to zoll on 02/19/2015 for investigation.Investigation results as follows: visual inspection was performed and the following was observed: the top cover, battery compartment, bottom enclosure, battery lock pin, front enclosure and battery connector were all damaged.Both shoulder screws were also missing.From the condition of the returned platform, the cause of the damages appear to have been wear and tear.The platform was functionally evaluated with a test manikin for 15 minutes, with no user advisories or warning observed.Unrelated to the initial reported complaint, the lcd was found to be distorted upon power up on (b)(6) 2015.Further inspection identified the cause to be a defective lcd display.A review of the platform's archive data showed no user advisories or warnings on the initial reported event date of (b)(6) 2015.Based on the investigation, the part(s) identified for replacement were the top cover, battery compartment, bottom enclosure, battery lock pin, front enclosure, battery connector, missing shoulder screws and lcd display.In summary, the initial reported complaint of physical damage to the platform and missing screws was confirmed during visual inspection and attributed to wear and tear.Following service, including replacement of the damaged parts, the device passed all testing criteria.
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