Investigation of this complaint found the instrument functioned as designed during execution of the protocols in which the fill time error code "130" had been recorded between 13 and (b)(6) 2015.The root cause of the "130" error code, which indicates a fill timeout error, was a blockage in the bottle 6 reagent line.The cause of the blockage in the bottle 6 reagent line could not be determined from the info provided.During attendance at the laboratory on 05/18/2015 to investigate the error code indicating a fill timeout error, the fse reported that the liquid level sensor (s) in both retorts a and b "have not been cleaned and are very built up and dirty".The fse demonstrated to the complainant how to clean liquid level sensors.The "daily maintenance reminder" page of the leica peloris quick tips details the following: "clean liquid level sensors (lls - 1, 3) and air hole".Section 7.2 of the leica peloris/ peloris ll user manual entitled "daily tasks" also details the following under the heading "clean retorts": carefully wipe the liquid level sensors.".
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Leica biosystems received a complaint regarding notification of fill timeout error code "130" for bottle 6 (ipa) during multiple processing runs involving both retort a and b.A leica field service engineer (fse) attended the laboratory on (b)(6) 2015 in order to investigate the circumstances involved in this complaint.The fse found that the liquid level sensor (s) in both retorts a and b "have not been cleaned and are very built up and dirty".The fse demonstrated to the complainant how to clean liquid level sensors; and reported that the "130" error code for bottle 6 reported by the complainant did not occur after the liquid level sensors had been cleaned.The fse performed several fill/drain cycles from bottles 6 and 7; inspected the bottle 6 fluid line; cleaned the rotary valve assembly and performed system verification testing, for which all results were satisfactory.The instrument was found to be operating within specification.On 05/26/2015, leica biosystems received info that the quality of tissue processing had not been impacted by the circumstances involved in this complaint.
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