Customer's spouse reported via phone, the customer was hospitalized due to high blood glucose levels of 489 mg/dl.Customer's spouse thinks the basal may not be running.Customer had high blood glucose over 500 mg/dl and treated with 20 units on insulin and in the morning went to the emergency room.Customer was treated with dehydration, manual injections, and boluses.Customer was advised that a virus may be contributing to high blood glucose.Customer's spouse call back to perform troubleshooting on the device to ensure it was working properly.Customer's blood glucose was over 250 mg/dl, treated with insulin pump and syringe.Trouble shooting was performed and no anomalies were noted.Customer's spouse declined to check settings and didn't have tubing clamp to perform high pressure test.Customer's spouse was advised to call once she had the tubing clamp.Blood glucose of 600 mg/dl was also recorded.The insulin pump is not returning for analysis.
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