The autopulse platform in complaint was returned to zoll on 08/10/2015 for investigation.Investigation results as follows: visual inspection of the returned platform was performed and found no visible or physical damages to the platform.A review of the platform's archive data was performed and found one occurrence of system error code 132 (internal watchdog timeout) on (b)(6) 2015, rather than on the reported event date of (b)(6) /2015, thus confirming the customer's reported complaint.The reported "system error" message was duplicated when the returned platform was powered on for functional testing.Further investigation determined that the processor board was defective.Based on the investigation, the part identified for replacement was the processor board.In summary, the customer's reported complaint of the platform displaying a "system error" message was confirmed through review of the platform's archive data and was also replicated upon functional testing of the returned platform.The root cause was determined to be a defective processor board.After replacement of the processor board, the platform successfully passed all final functional testing.
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