The autopulse platform in complaint was returned to zoll for investigation on 08/03/2015.Investigation results as follows: visual inspection of the returned platform was performed which found that the top cover wire strands were cut.The physical damage found during visual inspection is unrelated to the customer's reported complaint of the autopulse platform's lcd display flashing on/off.The reported complaint was confirmed during functional testing.Further inspection identified that the processor pca was defective.Functional testing was still able to be performed and no user advisories or warnings were observed.Load cell characterization testing was also performed which showed that both load cells were functioning within specification.A review of the platform's archive was performed and no user advisories or warnings were observed on the reported event date of (b)(6) 2015.Based on the investigation, the parts identified for replacement were the top cover and processor pca board.In summary, the customer's reported complaint of the autopulse platform's lcd display flashing on and off was confirmed and is attributed to the processor pca being defective.A review of the platform's archive data was also performed and did not indicate any problems related to the reported complaint.The physical damage found during visual inspection is unrelated to the reported complaint.These types of damages can occur due to normal wear and tear and/or physical abuse.After replacement of the identified parts during investigation, the returned platform passed all final functional testing criteria.
|