The customer reported via phone call that his sensor glucose was 51 mg/dl but his blood glucose was 450 mg/dl.
The patient treated his high with an insulin pump bolus.
The customer also mentioned that the difference in readings has caused him to overtreat for his blood glucose and experience hypoglycemic events as well.
Troubleshooting was initiated for the disparity between the sensor glucose and blood glucose readings.
The customer was assisted with properly calibrating the sensor and general sensor use.
No products were returned and a replacement sensor was shipped to the customer.
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