Customer reported via phone call that the insulin pump sensors are malfunctioning.The serter does not release the sensor after the 2nd button press and the needle hub is stuck in the serter mechanism.Customer's blood glucose level is 39 mg/dl.Customer advised they knew their blood glucose was low because they continually gave themselves insulin.Customer refused to troubleshoot for low blood glucose levels.Troubleshooting performed for hub being stuck in the serter.Customer was advised to return the sensor back and understood that a replacement would be sent out.
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