Catalog Number 0580-1-442 |
Device Problems
Component Missing (2306); Manufacturing, Packaging or Shipping Problem (2975)
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Patient Problems
No Consequences Or Impact To Patient (2199); No Known Impact Or Consequence To Patient (2692)
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Event Date 09/25/2015 |
Event Type
malfunction
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Manufacturer Narrative
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A supplemental report will be submitted upon completion of the investigation.
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Event Description
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Exeter stem was opened and there was no pmma centralisers in the packaging.Surgeon requested for a second stem to be opened and he used the pmma centraliser from the second stem on the implant that was first opened.
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Manufacturer Narrative
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An event regarding missing centralizer involving an exeter stem was reported.The event was confirmed.Method and results: device evaluation and results: device evaluation was not performed as the device was not returned for evaluation.A dhr review confirms the correct packaging components were issued to the lot.Medical records received and evaluation: not performed as not medical records were not provided device history review: device history review indicated all devices were manufactured and accepted into final stock with no reported discrepancies complaint history review: a review of the complaint history database shows that there have been no similar reported events for the subject lot code.Conclusions: the investigation concluded that the root cause of this event was related to the supplier process.A review of the event by a supplier qe confirmed that this event is within the scope of a capa as it was manufactured prior to the implementation of the camera which is used to detect the presence of centralisers.
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Event Description
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Exeter stem was opened and there was no pmma centralisers in the packaging.Surgeon requested for a second stem to be opened and he used the pmma centraliser from the second stem on the implant that was first opened.Update: the sales rep indicated that the packaging for the two devices looked completely different they want to know why the packaging looks different and why 2 standard pmma plugs were not included.
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Search Alerts/Recalls
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