Model Number 100071 |
Device Problems
Incorrect, Inadequate or Imprecise Result or Readings (1535); Device Issue (2379); Incorrect Or Inadequate Test Results (2456)
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Patient Problems
No Consequences Or Impact To Patient (2199); No Known Impact Or Consequence To Patient (2692)
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Event Date 10/15/2015 |
Event Type
malfunction
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Manufacturer Narrative
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Investigation conclusion: investigation pending.
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Event Description
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Patient self tester alleging unexpected inratio values.(b)(6) 2015 inratio = 1.1; repeat inratio = 2.1; (b)(6) 2015 inratio = 1.8.Patient's therapeutic range 2 - 3.No reported adverse patient sequela.
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Manufacturer Narrative
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Investigation conclusion: it is indicated that the product is not returning for evaluation.Therefore, a review of the entire in-house testing history of the lot was performed.In-house strip testing on the reported strip lot meets release criteria.The product performed as expected.A review of the manufacturing batch records for the reported strip lot did not uncover any non-conformances.The lot meets release specifications.The customer did not provide a laboratory comparative for the reported inratio value.It is not possible to verify if a discrepancy exists without this information.Although the root cause analysis did not include return testing, improper techniques were identified in the complaint.This could not be ruled out as a cause of the unexpected results.Based on the information available, there is no indication of a product deficiency.No corrective action is required at this time.
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Manufacturer Narrative
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Investigation/conclusion updated and corrected: the customer did not provide a laboratory comparative for the reported inratio values.It is not possible to verify if a discrepancy exists without this information.It is indicated that the product is not returning for evaluation.Therefore, a review of the entire in-house testing history of the lot was performed.In-house strip testing on the reported strip lot meets release criteria.The product performed as expected.A review of the manufacturing batch records for the reported strip lot did not uncover any non-conformances.The lot meets release specifications.Although a user issue was identified in the complaint, a root cause could not be determined.Based on the information available, there is no indication of a product deficiency.No corrective action is required at this time.
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Search Alerts/Recalls
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