The steris service technician was not made aware of an injury while onsite.He was dispatched to the user facility via a service request stating that the front wheels of their transfer carriage were not locking properly.A steris service technician inspected the transfer carriage and found that all four wheels on the carriage required adjustment.The technician also leveled the transfer carriage and confirmed it to be operating properly.The transfer carriage was returned to service and no additional issues have been reported.The steris technician stated that the floors at this facility are uneven, so each transfer carriage has to be assigned to a specific sterilizer.Depending on the degree of the floor unevenness, if an employee tried to use the carriage on a different sterilizer, it could have damaged the latching mechanism or not allowed the latching mechanism to engage and disengage properly as the carriage may not be properly adjusted for the sterilizer.The steris technician made user facility personnel aware of this.
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