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Model Number 9TPZ |
Device Problems
Bent (1059); Break (1069); Out-Of-Box Failure (2311)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Type
malfunction
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Manufacturer Narrative
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The product was returned for evaluation, and subsequent testing verified the complaint of a bent wheel; however, it was identified that it was the left wheel (and hand rim), not the right.The underlying cause was identified as freight damage.Should additional information become available, a supplemental record will be filed.
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Event Description
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The customer said this chair arrived with some damage.The right rear wheel is bent, the hand rim too.She is thinking they probably just need a whole new chair because they think that the integrity of the chair has been compromised.The product was returned for evaluation, and subsequent testing verified the complaint of a bent wheel; however, it was identified that it was the left wheel (and hand rim), not the right.
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Manufacturer Narrative
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Additional/updated information was added to reflect the device receiving an expanded evaluation, which further identified that four of the six pins connecting the left hand rim to the wheel were bent.
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Event Description
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The customer said this chair arrived with some damage.The right rear wheel is bent, the hand rim too.She is thinking they probably just need a whole new chair because they think that the integrity of the chair has been compromised.The product was returned for evaluation, and subsequent testing verified the complaint of a bent wheel; however, it was identified that it was the left wheel (and hand rim), not the right.An expanded evaluation was performed and further identified that four of the six pins connecting the left hand rim to the wheel were bent.
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Search Alerts/Recalls
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