The autopulse platform in complaint was evaluated and serviced in zoll (b)(4) on 01/07/2016.Visual inspection of the returned platform was performed and found physical damages to the front cover and displayed image was flickering.A review of the platform's archive data was performed and found that a user advisory (ua) 139 (unable to hold compression position) message occurred on (b)(6) 2015, thus confirming the customer's reported complaint.The reported ua 139 message was also duplicated during functional testing.The system processor was reset and cleared to remove the system error message.Unrelated to the reported complaints, the brake pads gap was found out of specification and continued even after adjustments were made.In summary, the customer's reported complaint of system error message was confirmed during review of the platform's archive data and was also replicated during functional testing.The system processor was reset and the error message was cleared.Further investigation determined that the brake pad gap was out of specification.The platform was repaired and passed all final functional testing.Service (b)(4).
|