(b)(4).The event was initially evaluated and determined to be non-reportable.The returned device was evaluated and the event was determined to be a result of a product malfunction, therefore it is reportable.Additional information: this product is not sold in the us.The 510k # provided is for a similar product that is sold in the us.Device evaluation: the reported complaint of dilator damage found during preparation was confirmed through examination of a returned sample.The customer also returned a guide wire that was found to be kinked in three places near the distal and.Sink marks were observed in the dilator body and functional testing revealed the id of the dilator was blocked in the area of the sink mark.The guide wire could not pass through.The device history records were reviewed was performed on the dilator and guide wire with no findings relevant to this complaint.But, based on the block in the dilator and the presence of a sink mark on the outside of the dilator body, the probable cause of this complaint issue is manufacturing related.Further investigation has been initiated at the manufacturing site.
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It was reported that during preparation, it was noted that the tip of the dilator was found damaged/cracked.As a result, a new kit was opened and used without issue.There was no reported delay, death, or complications to the patient as a result of this occurrence.
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