A customer in (b)(6) reported an identification issue while using api nh batch 104345520 involving a three (3) month old patient with a fever and no other symptoms.In the emergency room, the strain was identified as (b)(6).The sample was subsequently sent to (b)(4) institute where it was confirmed as (b)(6).Using the same strip batch; however, the test was repeated using another strip batch (1003265461) and the result was neisseria meningitidis.(b)(4) institute confirmed the neisseria meningitidis identification by pcr.Results of the internal investigation are as follows: testing : api nh batch number 1004345520, using all components of the kit.The second batch used by (b)(4) institute could not be tested due to the expiration of the batch; however, another batch was tested (1004158211).(b)(6).The patient strain was not tested since the customer was unable to submit the strain for the investigation.Results: all results within specifications for batch 1004345520.All results within specifications for batch 1004158211.Complaint history review- no other complaints for the batch.Conclusion : the customer's observation was not reproduced with batch numbers 1004345520 or 1004158211.Product tested is performing within specifications.As the patient's strain could not be tested, it was not possible to explain why the strip did not succeed in identifying the neisseria specie as indicated by the customer.
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