It was reported that during training the customer observed that when the sensor cable was plugged into the connection for integrated sensors, neither the part, pven, pint or tart were displayed.A different red hls was then cut into the existing non-sterile set and the before-mentioned values were displayed and training was continued.The red hls in question was then placed on another cardiohelp machine and the same phenomenon of no pressures or arterial temperature was observed.Product is marked non sterile.(b)(4).
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As the product in question was used only for training, and is clearly labeled that it must not be used for patient/human use, and that it can therefore never be used on patients, the complaint has been re-evaluated not to require further investigation.The device is used under conditions in a training environment that are outside those that are normal and expected.The incident was initially evaluated to be a reportable event.However, it should be noted that under current internal processes and external regulations, the reported failure does not constitute a customer complaint, and therefore should have been evaluated to be not reportable.This final report is being used to communicate this correction, hence no codes have been entered.Based on the information available and the investigation results obtained, the reported failure could be confirmed.However, as this issue does not constitute a customer complaint, as confirmed by the perfusion territory manager who did not require an investigation, further investigation is not warranted, and the complaint will be closed.
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