A philips field service engineer (fse) went on site.The fse tested the monitor, and checked the alarm history.All alarms were triggered correctly.The reported issue was not able to be reproduced.The patient's blood pressure dropped critically.There was no patient harm, and no special treatment was necessary.The reported malfunction was not able to be reproduced; philips cannot rule out a malfunction at the time of the incident.The monitor alarming was unrelated to the drop in blood pressure and there was no adverse impact.A philips field service engineer provided instructions on how the borders and delta alerts are set, and how to adjust them; there is no remaining issue.The device remains at the customer site.No subsequent calls have been logged for this device/issue.No further investigation is warranted at this time.
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