It was reported the customer plugged in the pressure cable on their cardiohelp unit.The venous pressure displayed --- on the screen.Arterial pressure and internal pressure, as well as, the arterial temperature were displayed with normal values.Cable was unplugged and re-plugged in, but this did not resolve the issue.Cable was swapped with other cardiohelp hardware and this did not resolve the issue.Incident occurred during priming.(b)(4).
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Attempts for the sample to be returned were made but the sample was not received and therefore it was not possible for a full investigation to be performed.It was established that the article/material number was in fact 70105.4379 for beq-015703112#hls module, and not 70105.2794 for beq-hls 7050 usa#hls set.The issue was initially considered to be consistent with the issue investigated in (b)(4), but as the product was not available for investigation, it has not been possible to establish a definitive root cause, and the issue will not be related to (b)(4) with the currently available information.A dhr review of lot 70105475 was performed and the investigation found no abnormalities and all the controls were completed in accordance to the process control form.A search of the complaint handling database was also carried out on 2017-03-09 and no similar complaints were found matching the customer's reported issue.Based on the available information, a root cause cannot be determined.No health risk or patient impact has been identified.No systemic issue was identified from the complaint database review but the data, however, will continue to be monitored and if a trend occurs, it will be escalated to quality assurance management for review and determination if further investigation is necessary.Due to this no further investigation or action is warranted at this time and the complaint will be closed.This is the final report.
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