An internal biomérieux investigation was performed with results as follows: no anomaly was observed during a review of biomérieux internal quality records.A visual inspection was performed on a retained kit of vidas® cmvg lot 1004170210 and no anomaly was observed.(b)(6) samples were tested on the retained kit of vidas® cmvg lot 1004170210.The results obtained for the five samples were within specification.The results on the control card for these five samples shows that vidas® cmvg lot 1004170210/160531-0 is in the trend on the other batches.According to an internal error table, if the customer forgets a sample or a solid phase receptacle (spr) during the analysis, it can cause a negative signal (rfv less than 0).Based on the internal record review, the likely cause of this event is the customer forgetting to put the sample on the strip or they forgot to add the spr.The investigation concluded the vidas®cmv igg lot 1004170210 performed as expected.
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