Submit date: 03/18/2016.An investigation is currently underway.Upon completion, the results will be forwarded.Several attempts to gather information from the customer were made.To date, no response has been received.If additional pertinent information becomes available, the report will be updated.
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A lot number was not provided, therefore, it is not possible to perform a device history record (dhr) review.All dhr¿s are reviewed for accuracy prior to product release.Because the sample was not returned, there is not enough evidence to determine what could cause this event.Because the sample was not returned, there is not enough evidence to determine what could have caused this event.The following possible causes for the failure may be attributed to: operator error, instructions for use (ifu)¿s not followed: connections, infused substances, inspection not performed adequately, material composition.However, without the sample it is not possible to determine a specific root cause for this issue.Should the sample be returned in the future, this complaint will be re-opened for further investigation.In-process controls such as personnel training, incoming quality acceptance testing for raw material, 100 in process visual inspection and visual acceptance sampling are in place to prevent nonconforming product from leaving the manufacturing operations.As per product specification, manufacturing performs 100% pressure testing during production, which would identify this issue in the catheter assembly.This complaint will be used for tracking and trending purposes.
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