Device Problems
Sticking (1597); Device Operates Differently Than Expected (2913)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Type
malfunction
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Manufacturer Narrative
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The pump has not been returned to animas for evaluation.If the device is returned, an evaluation shall be completed and a supplemental report will be filed.No conclusions can be made at this time.
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Event Description
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On (b)(6) 2016, the reporter contacted animas, alleging a casing/condition (casing/condition issue) issue.Patient stated that she could not remove the battery from the battery compartment.This complaint is being reported because the reported issue was not resolved with troubleshooting.There was no indication that the product caused or contributed to an adverse event.
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Manufacturer Narrative
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Follow-up #1: device evaluation: the device has been returned and evaluated by product analysis on 04/18/2016 with the following findings: the returned battery cap and test cap were able to fully tighten and be removed without defect.There were three battery cap contact heights that were out of specification.The top slot of the battery cap was slightly damaged but still able to be tightened and removed without defect.Unrelated to the original complaint, there was a hairline crack below the bumper traveling toward the case seal.Additionally, the battery compartment threads were partially damaged.
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Search Alerts/Recalls
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