On (b)(6) 2016, the reporter contacted animas, alleging a power (intermittent power) issue.This complaint is being reported because the reported issue was not resolved with troubleshooting.There was no indication that the product caused or contributed to an adverse event.
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Follow-up #1: date of submission 04/26/2016 device evaluation: the device has been returned and evaluated by product analysis on 04/08/2016 with the following findings: a review of the black box indicated several unexplained reboots occurred on (b)(6) 2016.The battery cap contacts were within required specifications and the battery cap was able to fit securely and maintain electrical connection.The cap was fastened and then unscrewed a half turn with no reboots occurring.The pump powered on normally and successfully completed a rewind, load, and prime sequence.The pump was exercised for 24 hours with no power interruptions and no errors, alarms, or warnings occurring.The pump cover was removed and no internal defects were found.The complaint of a power issue could not be duplicated on investigation.Unrelated to the original complaint, investigation revealed that the battery compartment was cracked.
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