Customer reported via phone call high blood glucose, bent cannula and hospitalization.Customer's blood glucose level was 453 mg/dl.Troubleshooting for high blood glucose was performed.Customer treated their high blood glucose via manual injection.Customer advised insulin did not exit out of the infusion set when tested at the hospital.Customer experienced swelling in the mouth, lost equilibrium, vision loss, vomiting and extreme dehydration.Customer believed they experienced diabetic ketoacidosis, were hospitalized and placed in the intensive care unit.Customer was wearing the insulin pump while admitted at the hospital, was then placed on insulin drip, fluids and antibiotics.Customer advised the insulin pump had air bubbles inside of the tubing while attempting to prime.Customer performed the high pressure test and passed.Customer advised the bent cannula left a v shaped mark on their skin.
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