The user facility reported to terumo cardiovascular that prior to cardiopulmonary bypass, while the contents were being removed from the box, the arterial temperature connector was found to be loose inside the package.
No patient involvement as this occurred out of box.
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The actual sample was not returned for evaluation; therefore, the complaint could not be confirmed and a definitive root cause could not be determined.
A retention sample from the same product code/lot number combination was visually inspected and it was confirmed that both temperature probes, or thermistors, were securely attached to their intended ports and were not loose in the packaging.
This product undergoes 100% visual inspection at several steps in the manufacturing process.
It is likely that the product underwent damage during shipping and handling that caused the thermistor to break off of the port and be loose in the packaging.
All available information has been placed on file in quality management for appropriate tracking, trending and follow up.
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