The customer stated that they received a erroneous results for one patient sample tested for carbohydrate antigen 19-9 ((b)(4)) on an elecsys analyzer.It was asked, but it is not known if any erroneous results were reported outside of the laboratory.The sample initially resulted as 294.8 u/ml when tested on the customer's elecsys analyzer.The sample was provided for investigation where it was tested on an e411 analyzer, resulting as 296.6 u/ml.The sample was also tested using the lumipulse method, resulting as 394 u/ml.The patient was not adversely affected.The elecsys analyzer model and serial number used at the customer site was asked for, but not provided.The e411 analyzer used for investigation was serial number (b)(4).Ca 19-9 reagent lot number 188632, with an expiration date of 05/01/2017 was used on this analyzer.
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