On (b)(6) 2016, the reporter contacted animas, alleging a power (intermittent power) issue.
This complaint is being reported because the reported issue was not resolved with troubleshooting.
There was no indication that the product caused or contributed to an adverse event.
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Follow-up #1: date of submission 07/21/2016.
Device evaluation: the device has been returned and evaluated by product analysis on 07/05/2016 with the following findings: the black box shows no evidence of por events.
The battery compartment and the battery cap are undamaged and able to fit securely, cap contact height and width measurements are within specifications.
The battery cap was fastened and then unscrewed ½ turn with no reboots occurring.
The ¿ez-prime¿ steps were performed correctly, no power interruption occurred during the investigation, the product performs within specifications.
The pump¿s cover was removed, no intermittent condition was found to the pcb or to the power flex.
Animas has conducted a review of the device history record for this pump and confirmed that it was operating within required specifications at the time of release.
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