The investigation determined that a higher than expected vitros tsh result was obtained from a single patient sample processed on a vitros 5600 integrated system.A definitive assignable cause could not be determined.Vitros tsh within-run precision testing was not performed, therefore a vitros 5600 system issue could not be ruled out as a contributor to the event.Historical quality control results were not provided, therefore a vitros tsh lot 4980 performance issue could not be ruled out as a contributor to the event.Additionally, pre-analytical sample processing could not be ruled out as a contributing factor, as it is unknown if the customer is processing the samples following the sample collection device manufacturer¿s recommendations.It is possible that cellular debris, due to poor sample preparation, was present in the affected sample, although this could not be confirmed.The hemolysis index was flagged with ¿es¿ (examine sample), and the indices values for turbidity and icterus were higher than expected indicating that the integrity of the sample is in question and may be a contributing factor to the event.The definitive assignable cause is unknown.
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