Integra has completed their internal investigation on.08/08/2016.The investigation included: methods: -evaluation of actual device -review of device history records.-review of complaint history.Results: evaluation of device: a visual inspection of the returned uchra found no visible, physical damage to the individual assembly components or packaging.The unit went through the assessment and repair process and no visible damage or manufacturing defect was observed.Unit needs polish and clean up.Also, the scale needed repainting.Device history record reviewed for this product id lot # 775 manufactured on october 17, 2013 show no abnormalities related to the reported failure.This device passed all required inspection points with no associated mrr¿s, variances or rework.A two year look back in complaint system for this reported failure and or related to "patient slipped " for this product id shows that no additional complaints were received.No new design or manufacturing trends have been identified.This issue will be monitored.The evaluation of the returned universal compact h.R.Assembly (uchra) found no visible, physical damage.Further investigation found the unit was within specification.The failure of the uchra as related to the reported complaint was unconfirmed.The uchra was cleaned-up and polished and shipped back to the customer.
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