The user facility reported to terumo cardiovascular that the tape that closes the box needs to extend to the pull tab in order to open the box properly.
The tape does not connect with the pull tab so they have to manually open the boxes.
They are afraid that if they use a sharp instrument, they will compromise the sterility of the product inside the box.
This event occurred during a non clinical activity; therefore, there was no patient involvement.
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This follow-up report is submitted to fda in accord with applicable regulations - and as indicated by terumo cardiovascular systems in the initial report submitted to the fda on june 13, 2016.
(b)(4).
The actual sample was not returned for evaluation; therefore, the complaint was not confirmed.
There was no specific lot identified to be affected by the reported issue; therefore, a review of the device history records could not be performed.
The packaging process was reviewed and it was confirmed that the taping machine used for the outer boxes automatically meters out the correct length of tape; however, it must be properly adjusted in order to be correct.
The length of tape on the box is not a functional issue, as it only affects how the packaging must be opened.
All available information has been placed on file in quality management for appropriate tracking, trending and follow up.
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