The customer stated that they received erroneous results for one patient sample tested for carbohydrate antigen 19-9 (b)(4) on an e170 analyzer.
The results from the e170 analyzer were reported outside of the laboratory and were questioned by a doctor.
The sample initially resulted as 262 u/ml on the e170 analyzer.
The sample was tested on an architect analyzer, resulting as 3354 u/ml.
The sample was repeated on (b)(6) 2016, resulting as 276 u/ml on the e170 analyzer.
The sample was also repeated on the architect analyzer on (b)(6) 2016, resulting as 3350 u/ml.
The results from the architect analyzer were believed to be correct.
The patient was not adversely affected.
The e170 analyzer serial number was (b)(4).
The field service representative ran performance testing.
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