It was reported that while the clinician was setting up, prior to patient use, the evhrs unit (heart reference sensor) would not adjust for height changes after zeroing.
When the evhrs unit was zeroed the blood pressure reading was appropriate.
When the hrs unit was raised above heart level, the blood pressure did not decrease as expected.
When the hrs unit was lowered below the heart level, the blood pressure did not increase as expected.
There were no error messages observed.
The suspect evhrs unit was exchanged for another evhrs unit and the same steps were followed and then the evhrs unit responded appropriately.
There was no patient involvement.
There was no patient harm or injury.
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One ev1000ni heart reference sensor was received for product evaluation.
The examination found that the evhrs unit was able to perform zeroing in any relative position.
When the ft2 functional and calibration tester was performed on the unit, the hrs unit failed the test.
An x-ray was performed on the unit and there were multiple breaks found on the internal flat flex cable.
The flat flex cable connects the dpt sensor to the printed circuit board internally.
The damaged flat flex cable is consistent with the unit having been twisted or strained during use.
The device service history record review was completed and all manufacturing inspections passed with no non-conformances.
The complaint was confirmed by evaluation.
Although the root cause of the damage cannot be conclusively determined, handling factors may have contributed to the issue.
The operators manual pn 157811 appendix e states the proper handling of the unit by the user.
A corrective and preventive action has been generated to address this issue.
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