On (b)(6) 2016, the reporter contacted animas and alleged that starting on (b)(6) 2016 the pump began erasing the basal programming.On (b)(6) 2016, the patient had a blood glucose of 440 mg/dl, with thirst, urination, and dehydration.Patient was treated in the er with insulin via injection and iv fluids.Customer support reviewed the active basal program and basal history and noted there are multiple zeros in history.This complaint is being reported because the patient experienced hyperglycemia and the issue with the basal programming was not resolved.
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