Patient's mother contacted dexcom on 06/30/2016 to report that the patient experienced a hyperglycemic event on (b)(6) 2016.The patient's mother stated she was at the hospital when she contacted dexcom.Earlier in the day, at 11:13 am, the dexcom receiver and dexcom follow application were showing the patient at 182mg/dl.The patient's mother stopped receiving data on her follower application after that.The patient's mother mentioned that 3 hours later, the patient started vomiting and was taken to the hospital.The hospital staff took the patient's fingerstick reading which read over 700mg/dl.The patient's dexcom receiver was working the whole time, only the follow application did not display readings.At the time of contact, the patient was stable with blood glucose (bg) values of high 400's.No additional event information was provided as the patient was still at the hospital.No product or data was returned for evaluation.The customer complaint could not be confirmed.A root cause could not be determined.
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