It was reported that a patient's device was unable to be communicated with.The physician used two different programming systems that had been working without issue, but the generator was still unable to be communicated with.The patient's generator was able to be palpated and was closer to the midline than in an axillary position.The patient had been cardioverted on (b)(6) 2016 due to atrial fibrillation (not related to vns), and the patient immediately stopped feeling stimulation after the procedure.The patient's generator was implanted on (b)(6) 2016 and programmed on during the surgery without issue.The generator had not been communicated with since implant.Troubleshooting was performed, including ensuring the wand battery was not depleted, the handheld was not plugged into the wall, and two generator hard resets.However, the generator was still unable to be communicated with.The company representative also attempted to communicate with the patient's device on (b)(6) 2016, but was unsuccessful.Another hard reset was performed, but the device was unable to be communicated with.The physician's programming system was confirmed to be functioning properly with a demo generator.Further information was received clarifying that the patient had cardioversion performed on (b)(6) 2016 and also had heart attack (not related to vns) on (b)(6) 2016 with subsequent cardiac catheterization that showed no blockage.System diagnostics showed good lead impedance and proper functionality of the device during implant surgery on (b)(6) 2016.The patient was referred for generator replacement.No surgical intervention has occurred to date.
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