Submit date: 11/07/2016.The actual sample involved in the reported incident was not returned for evaluation.Since no sample was returned for examination, it was not possible to evaluate it as part of a comprehensive failure investigation.If the sample is returned in the future, this complaint will be re-opened for further investigation.As no lot number was identified, a manufacturing device history review (dhr) or product/process changes review for the involved lot number could not be performed.However, all dhrs are reviewed for accuracy prior to product release.The available information was analyzed and it did not allow confirming a root cause for the event, however, dfmea was reviewed in order to identify the possible causes for the failure: leak below strain relief.The most probable root causes could be due to an issue with over bending, excessive force, improper use of sharp objects, a machine malfunction, inspection failed or not performed and/or defective material.No trends or triggers have been found, therefore, a corrective or preventive action is not deemed necessary at this time.It must be noted that in-process controls (such as personnel training, incoming quality acceptance testing for (b)(4), 100% in process visual inspection and visual acceptance sampling are performed in the plant) are in place to prevent nonconforming product from leaving the manufacturing operations.This complaint will be used for tracking and trending purposes.
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