On (b)(6) 2016, the reporter contacted animas, alleging a button/keypad (tactile changes w/moisture) issue.This complaint is being reported because the reported issue has the ability to result in inadvertent or incorrect insulin delivery or the inability to use the pump.There was no indication that the product caused or contributed to an adverse event.
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Follow-up #1: date of submission 09/19/2016.Animas has conducted a review of the device history record for this pump and confirmed that it was operating within required specifications at the time of release.Device evaluation: the device has been returned and evaluated by product analysis on 08/26/2016 with the following findings: on investigation, the keypad cover was intact and without damage.On testing, all the keypad buttons had normal response.The keypad cover was removed for investigation and revealed no contamination on the contacts of the keypad buttons.Investigation did not duplicate the complaint of under responsive down/ok buttons.On inspection, there was evidence of moisture behind the display lens.Leak testing failed due to a leak at a crack between the case seal and the corner of the display lens.Investigation confirmed the moisture complaint.The pump was opened for further investigation and revealed moisture contamination throughout the interior compartment of the pump; moisture was on the main printed circuit board, the inside cover, the keypad flex connector and the transceiver.Pump download was not possible due to the moisture damage.The battery compartment was also noted to be cracked below the bumper pad traveling toward the case seal.
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