The sample was returned for evaluation.A review of the device history record revealed no anomalies.Visual inspection showed evidence that the neck was attempted to be removed from the oxygenator unit.These parts are not intended to be separated.During production, the neck is clamped onto the oxygenator as to ensure they don't separate during shipping, handling, or use.This complaint is not confirmed, as there is no product deficiency, this is a customer preference issue.All available information has been placed on file in quality management for appropriate tracking, trending, and follow-up.
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