A steris service technician arrived on-site, inspected the unit, and identified that the front rail on the cart had been bent, causing the cart to not line up with the sterilizer inside rack.The technician repaired the rail, tested the unit, and confirmed it to be operating according to specification.The technician identified that the root cause of the incident was due to user facility personnel pushing the cart into the sterilizer with excessive force, causing front rail to be bent.The technician notified user facility personnel to use less force when pushing the cart into the sterilizer, and instructed them of the proper use and operation.No additional issues have been noted.
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