(b)(4).Per follow-up with the ccp: they have no knowledge of patient infection that may be associated with the cooler heater unit, they use bottled water in the unit, they do not routinely culture the water in the unit, the ice block is defrosted daily, no fault indicator lights were illuminated, the water was not cloudy or discolored, and the unit was not leaking internally or from the external connectors.The field service representative (fsr) spoke to ccp and the ccp stated when he walked into room (can't remember date) expecting the cooler heater unit to have ice there was none.The ccp checked settings and believes it was not programmed correctly.He set it up as he usually does and it is now operating correctly.The ccp believes it may be a user error or intermittant because he thinks he saw it happen before but would like fsr to check out the unit.The fsr confirmed the complaint.The green ice-making light was on but the compressor was not running.The unit was turned off and back on, then the compressor ran after a normal four minute delay.The fsr tested the compressor delay board and main board and found no issue.He tested the ice making sensor and during testing, the compressor started up and ran normally.The fsr corrected intermittent p65 connection and the unit appears to be working properly.The customer will advise if problem reoccurs.The unit operated to manufacturer specifications and was returned to clinical use.If additional information becomes available on this complaint that would alter the facts and/or conclusion, a supplemental report will be filed accordingly.
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It was reported that during set-up of the device for a cardiopulmonary bypass procedure, the cooler heater unit was not making ice.The device was not changed out, as they continued to use the unit.The surgical procedure was completed successfully.There was no delay, no blood loss, nor adverse consequences to the patient.
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