Upon completion of the investigation it was noted that the position of the cam when valve was received was at setting 8.The valve was visually inspected: confirms the broken silicone housing and the siphon guard no longer attached to the valve, clamp marks were noted on the hard plastic of the siphon guard.The valve was hydrated for 24 hours.The valve was tested for programming.The valve passed the test.The valve was flushed, the valve passed the test no occlusion was noted.The valve could not be leak tested due to the damage silicone housing.The valve could not be reflux tested due to the damage silicone housing.The valve was dried.The valve was then pressure tested, the valve passed the test.Review of the history device records was not possible as the lot number is unknown.The root cause for the damaged silicone housing is probably due to user¿s error when using clamps/forceps, this however could not be determined.Based on the results of this investigation no further action is required.Trends will be monitored for this and similar complaints.At the present time this complaint is closed.
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