The customer reported via phone call that she was in the hospital for nearly four weeks due to her diabetes; her blood glucose had been high due to losing her insulin pump settings.The patient's blood glucose at the time of hospital admission was in the high 400 mg/dl range.The patient experienced fever, delirium, and foot infection.The patient had an amputation on her foot and was kept in the hospital for rehabilitation.The insulin pump alarmed battery out limit and the customer was advised that this was normal since she had stored the insulin pump without its battery for the duration of her hospital stay.During troubleshooting, it was discovered that the insulin pump settings were still present.The customer was assisted with clearing the battery out limit alarm and reprogramming the time and date.It was confirmed that the basal rates were still present.No products were returned or replaced.
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