On (b)(6) 2016, the reporter contacted animas alleging that the patient experienced a low blood glucose (bg) that same morning and contacted the paramedics.No further information was provided; the reporter did not specify any bg values, signs or symptoms, or what treatment was administered.Troubleshooting could not be completed at the time of the call to animas.Customer technical support made attempts to contact the reporter for additional information and troubleshooting, without success.This complaint is being reported based on the allegation that the patient experienced hypoglycemia requiring medical intervention of unknown cause and the pump could not be ruled out as a contributing factor.
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