On (b)(6) 2016, the reporter contacted animas, alleging a power (moisture ingress) issue.
It was reported that the pump had no power.
There was no damage reported to the battery compartment or battery cap; the yellow o-ring was not visible at the battery cap.
There was moisture observed in the pump.
There was no indication that the product caused or contributed to an adverse event.
This complaint is being reported because the user may be unaware that the pump has lost power, leading to under delivery.
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