On (b)(6) 2016, the reporter contacted animas alleging a power (moisture ingress) issue.
It was reported that there was moisture behind the display and no power in the pump.
This complaint is being reported because the user may be unaware that the pump has lost power, leading to under delivery.
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Follow-up # 1 date of submission 12/08/2016.
Device evaluation: the device has been returned and evaluated by product analysis on 11/09/2016 with the following findings: during the investigation, that pump could not be powered on.
The attempt to download the pump history and black box was unsuccessful due to internal moisture damage.
The pump failed the 24 hour basal program due to having no power.
It was observed that the audible and vibratory alarms were inoperable.
During visual inspection of the pump, it was observed that the battery compartment and the returned battery cap were undamaged.
The returned battery cap was able to attach securely to the pump.
Unrelated to the initial complaint, it was observed that the pump case was cracked between the case seal and the keypad.
A leak test was performed and failed due to leaks at the crack in the pump case.
It was also observed that there was moisture in the display.
The pump was opened and there was moisture damage found on the printed circuit board (pcb).
The loss of power issue was duplicated during this investigation.
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