Model Number 3CX*FX25REC |
Device Problem
Packaging Problem (3007)
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Patient Problem
No Patient Involvement (2645)
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Event Date 10/05/2016 |
Event Type
malfunction
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Manufacturer Narrative
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Terumo has not received the actual device; therefore, the investigation has yet to be completed.
Terumo plans on submitting a follow-up report when the investigation is complete and more information becomes available.
(b)(4).
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Event Description
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The customer reported to terumo cardiovascular that the account should of received a case of item (b)(4), instead they received a case of (b)(4) which is the incorrect item.
The outer box and the product show that the incorrect item was shipped.
No patient involvement.
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Manufacturer Narrative
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This follow-up report is submitted to fda in accord with applicable regulations ¿ and as indicated by terumo cardiovascular systems in the initial report submitted to the fda on october 27, 2016.
Upon further investigation of the reported event, the following information is new and/or changed: (device availability), (date received by manufacturer), (indication that this is a follow-up report), (follow-up due to additional information), (device evaluation anticipated).
A second follow-up will be submitted upon completion of the investigation and/or submission of new information, thus tcvs references (b)(4).
All available information has been placed on file in quality management for appropriate tracking, trending, and follow-up.
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Manufacturer Narrative
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This follow-up report is submitted to the fda in accord with applicable regulations - and as indicated by terumo cardiovascular system in the initial report submitted.
(b)(4).
The sample was returned for evaluation.
The shipping of this product was traced in order to determine how the incorrect product had been placed into the outer box.
It was found that a separate customer had originally received the product 3cx*rx25re in error.
At this time, the customer must have removed the incorrect rx product, and placed it into an fx25 outer box.
This box with the rx product was returned to the (b)(4) distribution center.
The (b)(4) received the returned product as 3cx*fx25re uh11, as this is what the outer box stated, and noted in the system that the incorrect product was returned, and rx25 product should have been returned, without opening the outer box to confirm the one-piece boxes within.
The returned product was placed back into inventory as fx product, and then was shipped out to the reporting customer.
That is when the customer opened the outer fx box and discovered that rx25 product was shipped within the outer box.
All available information has been placed on file in quality management for appropriate tracking, trending and follow up.
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Search Alerts/Recalls
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