Customer was contacted by email five times over a period of three weeks requesting she contact ameda, inc.To assist her in resolving this issue.Ameda did not have any other means of contacting the customer.The customer has not responded to the emails to seek a solution to this problem.Due to a lack of response by the customer, no product was returned to ameda and a replacement pump base was not sent to the customer.Therefore no visual inspection or investigation of the pump base could be conducted.
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Customer contacted ameda parent care online on (b)(6) 2016.She reports her ac adapter stopped functioning 1 month prior and since that time, she uses batteries to power on the purely yours breast pump she uses for pumping breast milk.Customer reports two batteries started to leak dark fluid from the battery compartment on 2 separate occasions the day before the complaint was sent to ameda, inc.At this time, it is unknown whether customer came in contact with the battery fluid.
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