The device for this quality issue has not been received for evaluation from the consumer.The device is expected to be returned.Upon receipt of the returned product, it will be tested and evaluated.There was no report of injury from the patient; irritation, reaction, rash were not experienced by the patient.We are unable to determine a root cause at this time, due to no sample.No further information is available at this time.We will provide a follow-up report if additional information becomes available.
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