On (b)(6) 2016, the reporter contacted animas alleging an inability to prime the pump.It was reported that the patient experienced blood glucose over 250 mg/dl but less than 500 mg/dl without symptoms.The patient¿s blood glucose readings do not meet animas¿ criteria of a serious injury.However, this complaint is being reported because the issue may result in a long term cessation of insulin delivery if the user is unable to resolve the alarm.The device was replaced per reporter insistence and lost confidence.
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The device has been returned and evaluated by product analysis on 01/03/2017 with the following findings: a review of the pump black box data revealed multiple loss of prime warnings associated with low and zero force readings.During testing, the pump was exercised for 24 hours and the rewind, load, and prime steps were completed successfully with no duplicated loss of prime warnings.The force sensor calibration measured within specifications.The pump case was removed, and no evidence of damage to the force sensor was found.Evidence of the complaint was found in the black box data; however, the complaint was not duplicated.Unrelated to the complaint, the top of the battery cap was worn, making the cap difficult to attach and remove.
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